How long will it take to repair my car?

We know how important this question is to our customers. Your service advisor will give you an honest answer after:


The extent of the damage is uncovered
The parts have been located.
Insurance approvals are received. (if applicable)


Our goal is the same as yours; to return your car, repaired safely, completely and professionally, as soon as possible.

Do I need a shop estimate to file an Insurance claim?

No. Insurance companies will negotiate with us, with or without a shop estimate. If your damage is small enough, perhaps we can perform repairs without even filing a claim. Checking with us first, is worthwhile.

How will I know when my car is done?

We will call you as soon as repairs are complete and inspected. We can send you a text or an E-mail, if you prefer. Just tell your service advisor your preference.

Do I have to go to the Insurance Company’s contract shop for an estimate
before I can go to my shop of choice?

No. You have the choice to have your car inspected at your shop of choice. We will negotiate with your insurance on your behalf when your insurance company inspects your vehicle here.

Do I have to use a shop that my insurance company has an agreement with?

No. Fortunately, in California, you have the right to have your car repaired at the shop of your choice. An insurance company’s agreement with a shop may or may not be in your best interest. Insurance companies have agreements with shops for various reasons. Your service advisor has experience with all the major insurance companies and can answer your questions.

What are aftermarket parts and what is OEM?

Original Equipment Manufacturer (OEM) parts are made by the company that made your car. Aftermarket parts are parts that are copies of the original parts. These parts are not made by or warrantied by the manufacturer of your car.

My Insurance Company wants to use aftermarket parts instead of
OEM to repair my car. Do I have a choice?

Yes. If your policy stipulates aftermarket parts, you can have original parts if you pay the difference. We recommend OEM parts but will source the best quality aftermarket parts if you decided to use them. We also have pricing agreements with some manufacturers’ to use OEM parts instead of aftermarket. Check with your service advisor for details.

How can I get a rental car?

Enterprise or Hertz will pick you up at our shop when you drop off your car with prior reservations. Contact your service advisor for details.

Can you order my parts before I bring my car in for repairs?

Yes. This is a good way to shorten the repair time when the damage is minor and damaged parts are visible. Your service advisor will give you the option.

Will you keep me updated as the repair progresses?

Yes. We post the status of your repairs on our website, available 24/7.


We will call, send a text or E-mail if we need your authorization or have any questions.


Your service advisor has your Repair Order number.